Complaints Policy

At The Denture Clinic we are committed to providing a high standard of care and service to all our patients. We welcome feedback and take any concerns or complaints seriously.

If you are unhappy with any aspect of your care, treatment or the service you have received, please contact us. We will aim to resolve your concerns promptly, fairly and respectfully.

How to make a complaint

You can make a complaint:

By email: clinicmanagerdentureclinic@gmail.com
In writing: The Denture Clinic, 66 High Street, Broadstairs CT10 1JT

Please provide as much information as possible about your concern so that we can investigate it properly.

We will acknowledge your complaint promptly and investigate your concerns thoroughly and fairly. We will keep you informed and provide you with a response within 10 working days.

If you are not satisfied

If we are unable to resolve your complaint to your satisfaction, you can contact the Dental Complaints Service, which provides a free and impartial service to help resolve complaints about private dental care in the UK.

Dental Complaints Service
Telephone: 020 8253 0800, Monday to Friday, 9am–5pm

Further information is available from the Dental Complaints Service.

For serious concerns about the conduct, clinical practice or fitness to practise of a registered dental professional, concerns may also be raised with the General Dental Council (GDC).